In the unfortunate event that we need to postpone an event, all bookings will automatically be transferred to the new date (or a refund offered if that person is no longer able to attend). We advise holding back on making travel arrangements until nearer the event date as reimbursement for this expense will not be possible. For further queries, please take a look at our FAQ’s below or contact Clare: clare.hunter@aquaenviro.co.uk

In light of the current situation, we have heavily relaxed our cancellation policy to offer support and reassurance to delegates when booking our 2020 events. Our general event terms and conditions can be found here.

Many thanks for your ongoing support – keeping everyone safe is our top priority.

FAQ’s

In the event that one of our conferences has to be postponed…

I would like to attend on the new date, what do I need to do?
Nothing! Your booking will automatically be transferred to the new date. We will be back in touch with updates closer to the new event date.

I can’t make the new date, can I request a full refund?
Yes, we will happily refund you in full – please email clare.hunter@aquaenviro.co.uk if you would like to do this.

Can I transfer my booking to someone else?
Yes, we can transfer your booking to a colleague at no extra cost – please email clare.hunter@aquaenviro.co.uk

I have already made financial commitments (such as a hotel booking) to attend – will I be reimbursed?
Unfortunately we’re unable to reimburse travel/hotel bookings. We strongly advise holding back on making travel arrangements until nearer the event date.

The event is going ahead but I don’t want to attend due to COVID-19 risks…

Can I get a refund?
In light of the current situation, we have heavily relaxed our cancellation policy to offer support and reassurance to delegates when booking our 2020 events. You can cancel your booking and obtain a full refund up to 7 days prior to the event. Our full event terms and conditions can be found here.